Refund Policy

Our Commitment

At Gabby Jones Art, we want you to be completely satisfied with your purchase. We take great care in creating, photographing, and shipping each piece of artwork. However, we understand that sometimes things don't work out as expected.

Original Artwork Sales

Final Sale Policy

Due to the unique, one-of-a-kind nature of original artwork, all sales are considered final. We encourage you to carefully review all artwork details, dimensions, and images before making a purchase.

Exceptions

We will accept returns and issue refunds in the following cases:

• The artwork arrives damaged during shipping
• The artwork is significantly different from its description or photos
• You received the wrong artwork
• The artwork has undisclosed defects or damage

Damaged or Defective Artwork

Reporting Damage

If your artwork arrives damaged, you must notify us within 48 hours of delivery. Please:

• Take clear photos of the damaged artwork and packaging
• Contact us immediately through our contact page
• Provide your order number and photos of the damage
• Keep all original packaging materials

Resolution

Once we receive your damage report and photos, we will work with you to resolve the issue. Options may include a full refund, partial refund, or replacement (if available). We will cover return shipping costs for damaged items.

Return Process

If your return is approved (for damage or significant discrepancy):

1. We will provide you with return shipping instructions
2. Package the artwork securely in its original packaging
3. Ship the artwork using the carrier and method we specify
4. Provide tracking information once shipped
5. We will inspect the returned artwork upon receipt

Refund Timeline

Once we receive and inspect the returned artwork:

• We will notify you of the approval or rejection of your refund
• If approved, your refund will be processed within 5-7 business days
• The refund will be credited to your original payment method
• Depending on your bank or credit card company, it may take additional time for the refund to appear

Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error or damage during shipping.

For approved returns due to damage or error, we will cover return shipping costs. For all other returns (if approved), the customer is responsible for return shipping costs.

Cancellations

Before Shipping

If you need to cancel your order before it ships, please contact us immediately. We will do our best to accommodate cancellation requests, but once an order is prepared for shipping, cancellation may not be possible.

After Shipping

Once an order has shipped, it cannot be cancelled. Standard return policies apply.

Questions Before Purchase

We encourage you to ask questions before making a purchase. If you need additional photos, information about dimensions, colors, or any other details, please contact us before completing your order. We're happy to provide additional information to help you make an informed decision.

Contact Us

For any questions about our refund policy or to initiate a return, please contact us. We're here to help and will respond within 24-48 hours.